We’re here to help. If you have questions about our products, orders, shipping, returns, refunds, or other customer service matters, please feel free to contact us.

Customer Service

Email: [email protected]
Phone: +1 5674165642

Our customer service team will make reasonable efforts to respond to inquiries as soon as possible.

Business Address

RIVERPEAK GROUP LLC
12032 SE 94TH CT
BELLEVIEW, FL 34420-5499
United States

Product Questions

If you have questions about our woven straw baskets, storage baskets, hand-crafted baskets, product specifications, availability, or other product information, please contact us before placing your order whenever possible.

Order Support

For questions regarding an existing order, please include your order number and the email address used when placing the order. This will help us locate your order and provide assistance more efficiently.

We can assist with inquiries concerning:

Order status
Shipping and tracking
Product information
Delivery issues
Returns
Refunds
Damaged or defective products
Incorrect items
General customer service
Returns and Refunds

If you need to return a product or request a refund, please contact us before sending the item back.

Eligible products may generally be returned within 30 calendar days of delivery. Quality-related returns may qualify for return shipping assistance from RIVERPEAK GROUP LLC, while returns unrelated to product quality are generally the customer’s responsibility.

For complete details, please review our Refund & Return Policy.

Shipping Questions

We currently ship within the United States only.

Orders are generally processed within 1 business day, with estimated delivery generally taking 3–5 business days after processing.

Orders may be delivered through major U.S. carriers such as USPS, UPS, or FedEx, depending on the shipment and destination.

Privacy Requests

For privacy-related questions or California privacy requests, please contact our dedicated privacy email:

[email protected]

California residents may use this email to submit applicable privacy requests under California privacy laws.

Contact Us

We appreciate your interest in RIVERPEAK GROUP LLC and look forward to assisting you.

RIVERPEAK GROUP LLC
12032 SE 94TH CT
BELLEVIEW, FL 34420-5499
United States

Customer Service Email: [email protected]
Privacy Email: [email protected]
Phone: +1 5674165642
Website: riverpeakgroup.org